Terms of Service
Welcome to Elovarb. These Terms of Service (“Terms”) govern your access to and use of the Elovarbwebsite, including any purchases made through our online store (collectively, the “Services”).
The website and Services are operated by:
Shenyang Sanye Trading Co., Ltd.
Room 7-23061, 7th Floor, No. 39-4 Chuangxin 2nd Road,
Hunnan District, Shenyang, Liaoning, China
Phone: +86 15796997472
Email: support@Elovarb.com
Throughout these Terms, “Elovarb,” “we,” “us,” and “our” refer to Shenyang Sanye Trading Co., Ltd.
By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use the Services.
1. Eligibility and Website Use
You may use our website only for lawful purposes and in accordance with these Terms.
You must not:
- use the website for fraudulent, unlawful, or abusive purposes;
- attempt to gain unauthorized access to the website, accounts, servers, or related systems;
- introduce viruses, malware, malicious code, or other harmful technologies;
- interfere with or disrupt the operation or security of the website;
- scrape, reproduce, copy, or commercially exploit website content without authorization; or
- use the Services in a manner that violates applicable laws or the rights of another person.
We reserve the right to suspend or restrict access to the Services where reasonably necessary to protect our customers, our business, or the security and integrity of the website.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.
However, colors and appearance may vary depending on your device or screen settings, and packaging or product presentation may occasionally change.
Where permitted by law, minor variations that do not materially affect the nature, quality, or functionality of a product will not constitute a defect.
For cosmetics, skincare, personal-care, and similar products, individual experiences may vary. Customers should review the product information, ingredients, warnings, and usage instructions before use.
Nothing in this section affects any statutory rights you may have in relation to defective, misdescribed, unsafe, or non-conforming goods.
3. Orders
When you submit an order through our website, you are making an offer to purchase the selected products.
Receipt of an order confirmation does not necessarily mean that we have accepted your order. We may reject or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorized;
- there is an obvious pricing or product-description error;
- we reasonably suspect fraud or unauthorized activity;
- shipping restrictions prevent us from fulfilling the order; or
- the order violates these Terms or applicable law.
If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method, subject to applicable law.
4. Prices, Taxes and Payment
Prices are displayed in the currency indicated on the website or during checkout.
Prices may change from time to time. Unless required by applicable law, a price change will not affect an order that has already been accepted.
Applicable taxes, shipping charges, duties, or other charges will be displayed during checkout where reasonably practicable or otherwise handled in accordance with the information provided on our website.
You agree to provide current, complete, and accurate billing and payment information.
Orders will generally not be processed until payment has been successfully authorized.
If an obviously incorrect price is displayed due to a typographical, technical, or system error, we may contact you before fulfillment to give you the option to purchase at the correct price or cancel the affected order.
5. Promotions and Discount Offers
From time to time, Elovarb may offer promotional prices, discount codes, free gifts, bundle offers, or other promotions.
Promotions may be subject to additional conditions, including availability periods, minimum purchase amounts, product restrictions, or limits per customer.
Unless otherwise stated, promotional offers cannot be combined.
We may withdraw or modify a promotion where reasonably necessary, but doing so will not affect orders already accepted under that promotion unless required by law or agreed with the customer.
6. Shipping and Delivery
Shipping availability, estimated delivery periods, charges, and related conditions are described in our Shipping & Delivery Policy.
Delivery dates are estimates unless expressly stated otherwise or applicable law requires a specific delivery deadline.
Customers are responsible for providing an accurate and complete shipping address.
If a delivery is materially delayed, lost, or cannot be completed, please contact our customer support team so that we can investigate and provide an appropriate remedy in accordance with applicable law.
7. Returns and Refunds
Returns and refunds are governed by our Refund Policy in addition to any mandatory rights available to consumers under applicable law.
Elovarb currently provides eligible returns within 30 days of delivery, subject to the conditions stated in the Refund Policy. Certain opened or used beauty, skincare, cosmetic, or personal-care products may be excluded from voluntary returns for hygiene and safety reasons, except where the product is defective, damaged, incorrect, or applicable law provides otherwise.
Nothing in our voluntary return policy limits any mandatory legal remedies available to consumers.
8. Consumer Right of Withdrawal / Cancellation
If you are a consumer residing in a jurisdiction that provides a statutory right to withdraw from or cancel a distance contract, you may exercise that right within the period provided by applicable law.
For example, where applicable law provides a 14-day statutory withdrawal period, the period will generally begin when you, or a third party designated by you other than the carrier, receives the goods.
To exercise a statutory right of withdrawal, you must inform us of your decision through a clear statement before the applicable withdrawal period expires.
You may contact us at:
Email: support@Elovarb.com
Unless applicable law provides otherwise, you may be required to return the goods within the legally prescribed period after notifying us of your withdrawal.
Where you validly exercise a statutory withdrawal right, we will provide any refund required by applicable law, using the original payment method unless otherwise agreed.
Certain goods may be excluded from a statutory withdrawal right where permitted by applicable law. This may include sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been removed.
Any such exception will apply only to the extent permitted by applicable law.
9. Mandatory Consumer Rights
Nothing in these Terms excludes, restricts, or limits any rights or remedies that cannot lawfully be excluded, restricted, or limited under applicable consumer protection law.
In particular, nothing in these Terms is intended to exclude or limit your statutory rights relating to goods that are defective, unsafe, not as described, not of satisfactory quality, or otherwise fail to comply with mandatory consumer protection requirements.
If you are a consumer, any limitation or exclusion contained in these Terms applies only to the extent permitted by the mandatory laws applicable to you.
10. Intellectual Property
Unless otherwise stated, the website and its content—including text, graphics, photographs, designs, layouts, logos, product presentation, software, and other materials—are owned by, licensed to, or lawfully used by Elovarb and/or its licensors.
You may use the website for personal and non-commercial shopping purposes.
You may not reproduce, distribute, modify, republish, sell, commercially exploit, or create derivative works from website content without prior authorization, except where permitted by applicable law.
11. Third-Party Services and Payment Providers
Our Services may use or link to third-party services, including payment processors, logistics providers, and technology platforms.
Your use of certain third-party services may be subject to the relevant provider's own terms and privacy policies.
We are not responsible for independent third-party services to the extent permitted by applicable law, but this does not affect any legal responsibility that we cannot lawfully exclude.
12. Disclaimer and Limitation of Liability
To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Nothing in this section affects your mandatory statutory consumer rights.
13. Privacy
Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection requirements.
Please review the Privacy Policy for further information about how personal information is collected, used, disclosed, and protected.
14. Changes to the Services
We may update, modify, suspend, or discontinue parts of the website or Services from time to time where reasonably necessary.
Such changes will not affect rights already acquired under an accepted order except where required by law or agreed with you.
15. Changes to These Terms
We may revise these Terms from time to time to reflect changes to our Services, business practices, or applicable legal requirements.
The latest version will be published on this page together with an updated “Last Updated” date.
Changes will apply prospectively unless applicable law permits or requires otherwise.
16. Severability
If any provision of these Terms is found by a court or competent authority to be unlawful, invalid, or unenforceable, that provision will apply to the maximum extent permitted by law, and the remaining provisions will remain in effect.
17. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or relating to them shall, subject to mandatory consumer protection laws, be governed by the laws of the People's Republic of China.
Where you are acting as a consumer, this choice of law does not deprive you of any mandatory protections provided by the laws of the country or jurisdiction in which you habitually reside where those protections cannot lawfully be waived by agreement.
Nothing in these Terms prevents a consumer from bringing proceedings before any court or other dispute-resolution body available to them under mandatory applicable consumer law.
For customers who are not consumers, disputes arising from or relating to these Terms shall be submitted to the competent courts having jurisdiction over Shenyang Sanye Trading Co., Ltd., unless otherwise required by applicable law.
18. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping & Delivery Policy, and any additional terms expressly applicable to a particular purchase or promotion, constitute the agreement between you and us concerning your use of the Services.
If there is a conflict between these Terms and mandatory applicable law, the mandatory law will prevail.
19. Contact Information
If you have questions, complaints, withdrawal requests, or other concerns regarding these Terms or an order, please contact us:
Shenyang Sanye Trading Co., Ltd.
Trading/Website Name: Elovarb
Email: support@Elovarb.com